FAQ & Instructions
About the kit and material
Our molding powder (from the step 1 bag) which you mix with water is based on organic, natural sea-weed. The jelly that touches your skin is completely harmless, non-toxic, and biodegradable. That's why it's safe for everybody from babies to even your dog. Our special formula has been through many international tests to certify its safety. If you wish to be absolutely sure, you can always test yourself by mixing just a teaspoon of powder with water, and applying some to the top of your hand.
During step 1 you have to keep your hands inside the molding mixture for about 3 to 9 minutes, depending on how cold the water was that you used. Colder water makes the material take longer to harden, and gives you more working time. Slightly warmer water can be used for babies and dogs to shorten the working time. Step 2 requires you to let the casting mixture harden an initial 4 hours, before you can take it out of the mold. But after that it takes about a 72 hour period to fully harden in a bright, dry environment before you can paint it.
The molding mixture is a thick liquid that remains that way until the last 10 seconds when it suddenly fully hardens very quickly. So any wiggling up until that point should not be an issue. After being hardened, the mold has become rubbery and flexible which means it won't be damaged when exiting the mold. (For dogs we suggest using olive oil on the part of their paw that will be submerged, so the molding does not clump up in their fur.)
Depending on the kit type you receive a lot of extras that help make the best possible casting. Anything you'd need will be very easily found around your home, and we list everything out in a detailed instruction manual. As an example, we recommend a bowl or two to help mix the powders, and the timer on your phone.
You sure can! Rings can give beautiful details to a casting. Keep in mind flat and tight fitting jewelry works best. The material should not affect precious metals. Make sure it fits tight to your skin so it does not slip off. Any small bits of hardened mold stuck on your jewelry can easily be cleaned off with a toothpick and a damp cloth.
A single casting statuette is created from each mold, because you need to break the mold open to get the casting out. The cool thing about this is that each casting that is made in the world is 100% unique, even when it's the same two hands that make it.
Because of our high quality, special formula the molding jelly is very forgiving of wiggling around. The mold only fully hardens in the last ten seconds of the hardening process, which gives you time to get it right. If you follow our simple but detailed instructions, everything should be fine. We even provide some advice and/or tools on how you could fix any small imperfections that may have happened.
Shipping, Gifts, and Returns
We ship from our warehouse in Germany to the rest of Europe and work with the top shipping companies. During week days, we'll send out within 24 hours! Our average delivery speed is 1-2 business days for Germany and 2-4 days for the rest of Europe.
Things happen... We understand, no worries! If your kit is unopened then you are welcome to send it back to our warehouse in Germany for a 100% refund. Please be aware that we've already had multiple expenses getting the kit to you: payment processing costs, processing costs, shipping costs, etc. So we can't provide a return label, and ask that you take the cost of return shipping on yourself.
Please don't hesitate to reach out to our Customer Happiness Team at email@example.com. We're happy to listen to what happened exactly and we'll do our best to make it right for you.
Wonderful idea! You sure can. Just put in their shipping address at checkout and wait for the grateful thank you call a couple of days later.
IMPORTANT UPDATE TO YOUR INSTRUCTIONS:
- If your bag of Step 2 powder has 1.2 kg of weight per bag, then disregard what page 8 & 9 of what your instruction manual says. Instead, use 0.6L of cold water per bag of Step 2 powder. Mix and pour step 2 into the mold, all within 1 minute