We ship from our warehouse in Germany, and use the shipping company GLS.
- to Germany & Austria: 1-2 business days
- to France & Monaco: 2-4 business days
- to Netherlands & Belgium & Luxemburg: 2-4 business days
- to Denmark: 1-2 business days
- to Italy & Spain: 3-5 business days
Our warehouse does not operate weekend-shifts, so orders placed on Saturday and Sunday are processed on Monday. Orders placed on weekdays before 1PM are shipped out the same day, otherwise we try to ship out the next business day.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charges. If your tracking information states that your package was delivered and you have not received it. You must address this with your neighbors and/or postal service first. We do not hold responsibility for packages that state to be delivered, but we will do our best to figure it out with you. We do not automatically issue a refund for packages that state being delivered.